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1.Rail passenger rightsIf you travel by train in France as in the EU, you have rights in case of train delay or cancellation.
2.Questions & ComplaintsPlease use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country.
3.Forms Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and…
4.CounterfeitingYou buy an item on a website much cheaper than the official website, but the item has rough finishes, and the seller is unreachable. You are probably a victim of counterfeiting.
5.About usThe European Consumer Centre France is your point of contact if you have any questions about your rights in Europe or a dispute with a European trader.
6.Air travelCancellation, flight delay, loss of luggage or airline bankruptcy? You have rights!
7.14 days to withdrawYou have purchased goods and services on the website of a seller based in a European country? If you are not happy with your order, you can change it within 14 days: what is called the right of…
8.ECC-NetIn order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide…
9.VideosFind here our latest videos full of advice and information on your rights, and join us on our Youtube channel to access all our content!
10.StudiesThe ECC France is regularly publishing studies on consumer issues, in order to encourage consumer to profit from the European Single Market.
