Sending and receiving parcels
Do you want to send a parcel to another European country using a delivery platform? Beware of unpleasant surprises: the platform is only an intermediary, and the parcel is often sent by a carrier. Follow our advice to avoid a delayed parcel or additional delivery charges.
If you have to receive a parcel, you have rights in Europe. In the event of an undelivered or damaged parcel, contact the sender of the parcel or the chosen carrier. Our frequently asked questions give you all the information you need about parcel delivery.
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How to send parcels successfully from France
Organise parcel delivery in Europe with peace of mind: our tips for avoiding delays, losses and unexpected costs with online platforms.
Delivery
While you buy on the Internet, you must be informed of the delivery date of your order. But what to do if your order is not delivered, arrives damges or you do not like it?
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