101.VideosFind here our latest videos full of advice and information on your rights, and join us on our Youtube channel to access all our content!
102.Unwanted commercial prospecting by phoneBy soliciting French consumers by phone, foreign companies orientate their commercial activities towards France, and thus have to respect French regulations concerning commercial prospecting by…
103.14 days to withdrawYou have purchased goods and services on the website of a seller based in a European country? If you are not happy with your order, you can change it within 14 days: what is called the right of…
104.How some websites deceive or manipulate youMany websites, applications, social networks or search engines use graphic elements or technical processes to influence your behavior and encourage you to click, buy, subscribe or provide personal…
105.Online ReviewsIf more and more people consult online reviews before ordering or booking, how can they be trusted?
106.Responsible online shoppingOur advice on how to spot eco-responsible products on the Internet, limit the impact of their delivery, avoid order returns, repair and recycle your products and thus become eco-responsible…
107.Buying second-hand on the InternetWhether for economic or ecological reasons, more and more consumers are turning to second-hand products. Be careful ! You do not have the same rights when buying from a private seller.
108.animalDogs, cats... If you are thinking of buying a pet online, be careful! France regulates this practice and you will not necessarily be protected if the animal gets sick.
109.Package holidayA package holiday/package travel deal is the classic “flight and hotel” purchased through a travel agency, but not individually! Europe has taken into account the current modes of reservation of…
110.Air travelCancellation, flight delay, loss of luggage or airline bankruptcy? You have rights!
